Publication date: 5 August 2026
Last updated: 5 August 2026

1. Delivery area

Delivery is available within Morocco only.

Some remote areas may require additional time or extra charges. These conditions are communicated to the customer before final confirmation of the order.

2. Delivery times for ready-to-ship products

For products that are available and ready to ship, the delivery time is generally 2 to 5 business days.

This timeframe may vary depending on:

• the destination city;
• the actual availability of the product;
• order confirmation;
• the carrier’s conditions;
• any access difficulties.

The stated timeframes are indicative and begin after final confirmation of the order.

3. Customized products and made-to-measure projects

For customized products and made-to-measure projects, the timeframe is specified in the accepted quotation.

As an indication, it may generally range from 10 to 30 business days, or longer depending on:

• the complexity of the project;
• the dimensions;
• the materials selected;
• the availability of accessories;
• manufacturing conditions;
• delivery arrangements;
• installation conditions.

The timeframe begins only after the quotation has been accepted, the required deposit has been received, and all information necessary for the project has been validated.

4. Delivery charges

Delivery charges are calculated according to:

• the destination city;
• the weight;
• the volume;
• the nature of the product;
• handling requirements;
• any access difficulties.

The amount of the delivery charges is communicated to the customer before final confirmation of the order.

For heavy, bulky, or made-to-measure products, transport conditions may be specified directly in the quotation.

5. Delivery and installation

Delivery does not automatically include installation.

When installation is included, it must be clearly stated in the quotation or order confirmation.

Any installation service not expressly stated is considered not included.

6. Workshop collection

Collection from the workshop may be offered by appointment when this option is available and confirmed in advance by UTAMIA.

The customer must wait for confirmation from UTAMIA before travelling to the workshop.

At collection, the customer is invited to check the apparent condition and general conformity of the order.

7. Inspection upon receipt

The customer must check the apparent condition of the order at the time of delivery or collection.

In particular, the customer is invited to check:

• the condition of the product;
• the number of items delivered;
• the presence of the expected accessories;
• the absence of visible damage;
• general conformity with the order.

Any visible anomaly, damage, or missing item must be reported as soon as possible and, where possible, noted on the delivery document.

8. Visible damage upon delivery

In the event of visible damage upon delivery, the customer is invited to:

• take clear photographs;
• record reservations on the delivery document where possible;
• contact UTAMIA within 48 hours.

The claim must specify:

• the order or quotation number;
• the nature of the damage;
• the items concerned;
• any information useful for assessing the situation.

It should be accompanied by photographs or a video where useful.

9. Address and information provided by the customer

The customer is responsible for the accuracy of the delivery address, telephone number, and information provided when placing the order.

The customer must also report any access constraint likely to affect delivery, including:

• a narrow staircase;
• the absence of a lift;
• a road or access route that is difficult to reach;
• a restriction on access to the building;
• a significant distance between the vehicle and the delivery point;
• any particular handling constraint.

If delivery fails because of incorrect information, repeated absence, or inability to reach the customer, a new delivery may be arranged with additional charges communicated in advance.

10. Delay in collection or receipt

When the order is ready and the customer delays collection or delivery without a legitimate reason, UTAMIA may agree on a new date.

Additional storage, handling, or redelivery charges may be applied when justified and communicated to the customer in advance.

11. Delivery in several stages

For certain large projects or projects completed in several stages, delivery may be organized in one or more installments.

The arrangements, timeframes, and any charges relating to each delivery are specified in the quotation or order confirmation.

12. Delivery to a designated person

The order may be handed over to the customer or to any person designated by the customer at the agreed address.

A signed delivery document, carrier confirmation, or any other reasonable evidence may serve as proof of delivery, subject to any reservations made by the customer.

The customer remains responsible for the accuracy of the information concerning the person authorized to receive the order.

13. Delays beyond UTAMIA’s control

UTAMIA cannot be held liable for a delay resulting from an event beyond its control, including:

• a transport disruption;
• difficult weather conditions;
• a major breakdown;
• an access problem;
• exceptional unavailability;
• an administrative decision;
• a major supply disruption;
• a force majeure event.

In such a case, UTAMIA informs the customer as soon as possible and, where possible, provides a new estimated timeframe.

14. Contact regarding delivery

For any question regarding delivery, collection, or damage noted upon receipt, the customer may contact UTAMIA:

Email: utamiabois@gmail.com
Telephone / WhatsApp: +212 6 60 31 38 47

The customer should provide the order or quotation number to facilitate processing of the request.

15. Applicable documents

The specific conditions stated in the accepted quotation or order confirmation may supplement this delivery policy.

In the event of a difference concerning a particular project, the written conditions expressly accepted in the quotation prevail for the relevant matters.

The other rules applicable to the order are detailed in the General Terms and Conditions of Sale and Service of the UTAMIA website.